WHAT ALPINE VALLEY RESORT NEEDS?
A Mobile App
Located amidst the breathtaking mountains of Tahoe, the Alpine Valley Ski Resort aspires to offer a seamless ski equipment rental experience. With this vision in mind, the resort seeks to develop a mobile app that allows users to effortlessly order products with efficiency and effectiveness.
Unveiling the Challenges.
As the Lead Product Designer, I was tasked with completing a design challenge to create a MVP for the "Alpine Valley Ski Resort" in Tahoe. The challenge involved creating an Information Architecture (IA) and a User Flow for the app's structure, as well as developing high-fidelity mockups and a prototype.
Client Requests
The client emphasized five key features to be integrated into the app:
1
1
Incentivize repeat purchases
Loyalty program with points earned for each rental. Exclusive discounts and perks for repeat customers. Push notifications for personalized offers.
2
See Order Status for Rental Pickup
Real-time order tracking with key status updates. Push notifications at crucial stages (order processing, ready for pickup). In-app map integration for easy navigation to the pickup location.
3
One-click checkout for a swift and efficient process. Saved user preferences for seamless future transactions. Intuitive UI with clear steps and progress indicators.
4
Make Products You Normally Order Easy to Find
Personalized "Favorites" section in the Equipment Catalog. AI-driven recommendations based on user history. Smart search prioritizing frequently rented items.
5
Allow In-Store Pickup
In-store pickup option during checkout for added convenience. User-selected pickup time with real-time notifications. Smooth integration with on-site operations.
Impact & Results
1+1
IA + USER FLOWS
5
UI SCREENS
90 Min
TIME SPAN
WHAT STEP WAS TAKEN BEFORE CREATING HI-FI MOCKUPS?
25 UI Components
To maintain consistency in my designs, I create a basic design system that includes only the elements I need. I don't necessarily have to do this before starting to create the mockups, but having a design system in place helps streamline the process and ensures uniformity across my project.